SUPPORT PORTAL
If you have been given a Session Key by a technician, enter the session key given in the "Session Key" field and click "Submit." (Please note that this is not your ticket number.)
If you would like to start a virtual "walk in" session with an EIT Service Desk technician, please choose "EIT Service Desk" in the section called "Issue Submission" and click "Submit." (For non-EIT customers, see Contacts below).
If you would like to start a virtual "walk in" session with an EIT Service Desk technician, please choose "EIT Service Desk" in the section called "Issue Submission" and click "Submit." (For non-EIT customers, see Contacts below).
- The support portal is open Monday through Friday from 9 am - 5 pm EST excluding University holidays. You may also open up a request by emailing eit-help@umd.edu or your local support provider.
Session Key
Here are the local support contacts who can provide a session key:
| Department | Contact Person | Phone Number | Email Address |
|---|---|---|---|
| AE | Kevin Lewy | (301) 405-AERO | klewy@umd.edu |
| MTECH | Joseph Belew | (301) 314-7802 | tetrad@umd.edu |
| ME | ME IT Service Desk | (301) 405-0181 | meit@umd.edu |
| All Others | EIT Service Desk | (301) 405-1634 | eit-help@umd.edu |