SUPPORT PORTAL

If you have been given a Session Key by a technician, enter the session key given in the "Session Key" field and click "Submit." (Please note that this is not your ticket number.)

If you have a ticket number for the issue, please enter it in the ticket number field.

If you would like to start a virtual "walk in" session with an EIT Service Desk technician, please choose "EIT Service Desk" in the section called "Issue Submission" and click "Submit." (For non-EIT customers, see Contacts below).

The support portal is open Monday through Friday from 9 am - 5 pm EST excluding University holidays. You may also open up a request by emailing eit-help@umd.edu or your local support provider.

Session Key

A file will download to your computer. Run this file by double clicking it. The support session will initiate when you see a picture of two computers in the middle of your screen with a dot going back and forth between them.

Here are the local support contacts who can provide a session key:

Department	Contact Person	Phone Number	Email Address
AE	Kevin Lewy	(301) 405-AERO	klewy@umd.edu
MTECH	Joseph Belew	(301) 314-7802	tetrad@umd.edu
ME	ME IT Service Desk	(301) 405-0181	meit@umd.edu
All Others	EIT Service Desk	(301) 405-1634	eit-help@umd.edu

Engineering Information Technology